lavlumart.com
Order & Return
This page explains how orders, shipping, cancellations, returns, refunds, and exchanges work on
lavlumart.com.
Applies to: lavlumart.com
Contact: hello@lavlumart.com
Last updated:
Quick Summary
- Orders are confirmed after successful payment.
- Processing typically takes 1–3 business days (may vary).
- Return requests must be submitted within 30 days of delivery (if eligible).
- Returns must be unused and in original packaging (if eligible).
- Refunds are processed after inspection and approval.
Important: Some items may be non-returnable (e.g., clearance/final sale, hygiene items, digital products).
1. Placing an Order
When you place an order on lavlumart.com, you agree to provide accurate contact and shipping details.
- You’ll receive an order confirmation after payment.
- We may contact you if additional verification is required.
- Orders can’t be modified once shipped.
Tip: Double-check address and phone number before checkout to avoid delivery issues.
2. Shipping & Delivery
Orders are typically processed within 1–3 business days. Delivery time depends on your location and carrier.
- Tracking info is shared once shipped (when available).
- Carrier delays are outside our control.
- Peak seasons may increase processing time.
Note: If a package shows “Delivered” but you didn’t receive it, check with neighbors/building reception first.
3. Cancellations
Orders may be cancelled only before shipment. Once shipped, cancellation isn’t possible.
- Request cancellation as soon as possible via email.
- If the order is already shipped, you may follow the return process (if eligible).
Important: Cancellation approval depends on the shipment status at the time we receive your request.
4. Returns Eligibility
Items may be eligible for return if they meet these conditions:
- Return request must be submitted within 30 days of delivery.
- Unused, unwashed, and in original packaging.
- Proof of purchase provided.
Return Tip: Please keep the original box/packaging until you’re sure you’ll keep the item.
5. Refunds
Refunds are issued after returned items are received and inspected.
- Refunds go back to the original payment method.
- Processing time is typically 3–10 business days (depends on banks/processors).
- Shipping fees may be non-refundable unless the error is ours.
Reminder: Refund timing may vary depending on your bank/card provider.
6. Exchanges
Exchanges depend on product availability. If the exact replacement is unavailable, a refund or store credit may be offered.
Tip: For faster resolution, include your preferred replacement option in your email request.
7. Damaged / Incorrect Items
If you received a damaged or incorrect item, contact us within 48 hours of delivery.
- Provide order number.
- Attach clear photos/videos of the issue.
- We’ll arrange replacement or refund after review.
Important: Claims submitted late may not be eligible for replacement/refund.
8. Contact
If you have questions about orders, returns, or refunds:
